Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return of your money, your item must be misprinted or arrives damaged.

To start a return, you can contact us at bbcase.kontakt@gmail.com.

If your return request is approved, you do not need to send the item back to us. Since the product is damaged or misprinted, you are welcome to keep it. We will issue a full refund for the product value.

You can always contact us for any return question at bbcase.kontakt@gmail.com.


Damaged or Misprinted Items (Our Guarantee)
However, your satisfaction is our priority. If your item arrives damaged or misprinted, please contact us with a photo of the issue. Once approved, you do not need to send the product back—you can keep it, and we will issue a full refund for the product value.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

(Note: This right does not apply to custom-made, personalized items)

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

bbcase.kontakt@gmail.com